HOW DO I MAKE A PURCHASE?

To make a purchase through the Bijou Michiko online store, simply select the relevant product, including size and colour if relevant and click ‘Add to Cart’. The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’, or continue shopping to add more items to your cart. Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact us on bijoumichko@gmail.com or our facebook page.

POSTAGE

Free Postage to Malta & Gozo for orders of € 50.00 and over.
Orders under €50.00 will incur a €5.00  shipping fee.

International Postage will be at the following rate:

UK, Australia - €10.00 
USA - €12.00 

Packages are sent by registered mail

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payment by Visa, Mastercard, American Express.

IS IT SAFE TO USE MY CREDIT CARD THROUGH THE ONLINE STORE?

All transactions placed through the Bijou Michiko online store are processed through Shopify Payments, which is a validated Level 1 PCI DSS Compliant service provider. This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

IN WHAT PACKAGING WILL MY PURCHASE BE DELIVERED?

Necklaces, Bracelets, Earrings and Rings: These pieces arrive in a branded velvet pouch with instruction cards.

CAN I INCLUDE A GIFT MESSAGE WITH MY PURCHASE?

Yes, you can choose to do so at an extra cost of €1.50

DO I COVER THE SHIPPING FEES IN THE RETURN PROCESS?

Bijou Michiko is not responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

DO I HAVE TO PAY IMPORT AND DUTY CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. In addition, some orders may experience customs delays

Returns 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:
- Gift cards 
- Earrings due to sanitary reasons

To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery 

Refunds (if applicable) 

For returns, kindly contact us, on bijoumichiko@gmail.com 

You can also write to us on our facebook page for a faster reply.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bijoumichiko@gmail.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bijoumichiko@gmail.com  or get in touch wiht us on our facebook page.

Gifts 

Gift vouchers cannot be exchanged for cash.

Shipping 

To return your product, you should contact us first, either via email or on our facebook page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED MORE HELP?

Please feel free to contact us with any questions. Email us at bijoumichiko@gmail.com or contact us on our facebook and instagram page

Customer Service Hours Monday–Friday 9am–5pm